We are hiring!

D2 IT is looking for a qualified, entry-level IT TECHNICIAN to troubleshoot, maintain, and install computer systems, networks, and software for local and regional customers. In this position, the successful applicant will be comfortable frequently switching between various systems and talking with multiple different customers each day, over the phone/Teams, or onsite at the customer’s location.

To be considered for this job, you must be friendly and approachable, and eager to speak with and explain issues to customers. These qualities are essential! The ideal candidate will also have a thorough knowledge of computer hardware and software, as well as a variety of software applications, operating systems, and networks. This individual should have strong troubleshooting abilities and keen attention to detail.

This is an excellent opportunity for the right individual to join an established organization. D2 offers a competitive wage, PTO, flexible work environment, and bonus after one year.

RESPONSIBILITIES

• Record, update, and document customer requests and maintenance items using the IT help desk
• Take ownership of customer IT issues by carrying out problem analysis to implement temporary or permanent fixes to restore service as soon as possible, or escalate incidents as needed.
• Set up customers with computers and peripheral devices, including basic network connection support
• Check or repair computer hardware to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Follow guidelines to ensure security and privacy of networks and computer systems
• Troubleshoot hardware, software, and network issues in person, remotely, or via phone as needed
• Work independently and with a team in a constantly changing environment
• Organize and schedule upgrades and maintenance without impacting the work of others
• Occasional travel may be required
• Other duties as assigned

QUALIFICATIONS

• Proven experience as IT Technician or relevant position, or understanding of computer systems / networks
• Excellent verbal communication skills; ability to communicate effectively with technical and non-technical customers and colleagues at all levels
• Diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Good knowledge of Internet security and data privacy principles
• Degree in Computer Science, engineering, or related field is an advantage but not required
• IT Technician certification, e.g. CompTIA A+, Microsoft, is an advantage but not required
• Valid driver’s license and clean driving record
• Ability to work occasional nights and weekends
• Ability to move equipment weighing up to 50 pounds
• Ability to occasionally use a ladder, hand tools, and install equipment on the floor or around obstacles
• Must be able to pass a drug test and background check

WHY JOIN US?

• Collaborative environment: Work in a supportive and collaborative team setting
• Professional growth: Gain valuable experience and enhance your skills in a dynamic industry
• Variety: Enjoy working on multiple different systems for a variety of different customers—never the same thing one day to the next.

HOW TO APPLY

If you are passionate about helping people use technology, and meet these qualifications, we would love to hear from you! Please send your resume and a cover letter specifying the position you are applying for to careers@d2worldwide.com, or upload your documents using the uploader on this page.

Join D2 IT and be part of something that makes a difference! We look forward to welcoming you to our team.